Security & privacy policy
The Vet Lounge is committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and our premises, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may update this Policy from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
If you have any questions about our privacy policy please contact us by email to or alternatively, you can telephone 5502 3333

The Vet Lounge processes data on the basis that::

As your chosen veterinary surgery, we have a legitimate interest in processing your data. Which includes some or all the following:
To enable us to provide our veterinary services to clients
Where the processing enables us to enhance and personalize our services and communication for the benefit of our clients
To provide communications including postal, which we think will be of interest to you
To better understand how people, interact with our websites
·With your consent
To communicate our offers and promotions
It is necessary in relation to a contract or agreement which you have entered into. Which may include:
Joining our healthcare plan
Taking out a finance agreement
Information we collect about you
We obtain information about you when you use our website, for example, when you contact us about registering your pet, booking online, signing up for a voucher, find out more about products and services, or if you register to receive our newsletter.
The type of information we collect
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
CCTV and Audio recording This practice is dedicated to the improvement of clinical and customer care. We digitally record images to assist with staff training and for the safety of pets, clients and staff and the monitoring of the security of premises. For more information please read our CCTV policy .

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. It is possible to switch off cookies by setting your browser preferences. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy .

How do we use your information?

We may use your information to:

Process orders that you have submitted
Contact you about your pet’s treatment
Contact you about promotions or offers
Carry out our obligations arising from any contracts entered between you and us
Seek your views or comments on the services we provide
Notify you of changes to our services
Send you communications, which you have requested, and that may be of interest
Process a cv application
To carry out analysis, improve the quality of our services and ensure that content from our site is Presented in the most effective manner for you and for your computer
Training and security purposes – see CCTV Policy
To track use of web pages
How long do we store your data
We review our data retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example our healthcare plan provider). We will hold your personal information on our systems for as long as is necessary for the relevant activity (ie for as long as you are a client 7 years ), or for as long as is set out in any relevant contract you hold with us (ie MIHealthyPet Health care plan).

Where we store your personal data
As part of the services we offer to you, the information which you provide to us is stored within our practice management system, RXWorks.

Disclosure of your information
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

With your consent we may use your information for:

Reminders, surveys, notifications and other information that may be of interest to you via email, text or mail.
Receipt of marketing information via email, text or mail.
Electronic appointment reminders, recommendations and recalls
Intergation with VetEnvoy service for processing Insurance Claims
Intergration with Vetstoria service for online appointment making.
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Links to other websites
Our website may contain links to other websites run by other organisations. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
If you linked to our website from a third-party site, we cannot be responsible for the privacy practices of the operators of that third-party site and recommend that you check their policy.

Your rights
You have a choice about the type of information you receive from us. As a client of our services, you understand and agree that personal information you provide will be held on a database operated by us and we will contact you about your pet’s treatment using your preferred method of communication.

You have the right to access information held about you. If you wish to see a copy your data, please contact us . We will provide this data within a few days (not exceeding one month).

You have the right to request the movement of your data from one surgery to another. We will only transfer data to another surgery with your consent. The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please let us know .

We will only send you direct marketing communications by email, phone or text message about new products and services if you have consented to receive them. We will ask you to confirm your consent to receive direct marketing when you first register with us and again at each visit to the surgery. You can change your marketing preferences at any time by contacting us by email: or telephone on 5502 3333. You have a right to complain to the ICO if you think there is a problem with the way we are handling your data.

Changes to our privacy policy

This Policy was last updated in 2021.